Contact Us

For Saiotc product questions or help with an order, write to support@saiotc.com. Include your order number when available and tell us how we can help. If an item arrives damaged, defective or incorrect, clear photographs of the item and packaging help us review the issue.

Get in touch

We’re available Monday–Friday, 9:00 AM–5:00 PM (EST) and aim to respond within 1 business day. Please avoid sending card numbers, account passwords or identity documents in ordinary support messages.

Business information

Hefei Fengwei Machinery Equipment Co., Ltd.
Operator of Saiotc
Registered business address: Room 919, Building 2, Jinding Plaza, No. 287 Suixi Road, Shuanggang Subdistrict, Luyang District, Hefei, Anhui, China
Email: support@saiotc.com

The address above is the company’s registered business address in China. It is not our return warehouse. For a return, contact us first and follow the instructions in our Refund Policy.